BURGNDË Return & Refund Policy

At BURGNDË, we want you to feel confident in every purchase. If something isn't right with your order, we're here to help.

14-Day Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return, items must be unworn, unwashed, and in their original condition, with original tags attached if applicable. Trying on an item to check the fit is permitted.

Items that do not meet these conditions may not qualify for a return, except where required by applicable law.

Size Exchanges

Size exchanges may be requested within 14 days of delivery.

Exchanges are subject to product availability and the same item condition requirements as returns. If the requested size is unavailable, we will discuss available alternatives with you.

How to Request a Return or Exchange

To begin a return or exchange, please contact BURGNDË through the Contact Us page on our website within 14 days of receiving your order.

Include your order number and the reason for your request. For size exchanges, please include the size you would like.

Once your request is reviewed and approved, we will provide return instructions and a prepaid return shipping label.

Please do not send items back before receiving return authorization and shipping instructions.

Return Shipping

BURGNDË covers return shipping costs for all approved returns and exchanges. There is no return shipping charge for approved requests.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

Approved refunds will be processed to your original payment method within 5 business days after we receive and inspect the returned item, subject to applicable law.

Your bank or payment provider may require additional time for the refund to appear in your account.

Original Shipping Charges

Original shipping charges are nonrefundable for ordinary returns.

If your order arrives damaged, defective, or incorrect, BURGNDË will also refund the original shipping charges when a refund is issued.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page as soon as possible.

Include your order number, a description of the issue, and photos if available.

We will review the issue and work with you toward an appropriate resolution, including a replacement or refund where applicable. BURGNDË covers return shipping for approved claims.

Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.

Contact Us

For all return, refund, and exchange questions, please reach out through the Contact Us page on the BURGNDË website.